Chris Reed

Client Partner at o9 Solutions

Resume

Christopher Reed

6308 Belmont Ave
Dallas, TX 75214
(901) 848-8053
clreed87@gmail.com

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PROFESSIONAL SUMMARY:

Client Partner and delivery leader with 15+ years of experience in enterprise technology, software implementation, and business transformation, specializing in supply chain planning for global retail, apparel, and sporting goods organizations. Leads strategic client relationships and complex implementation portfolios across merchandise, demand, supply, and inventory planning. Combines technical expertise with commercial and delivery leadership to guide cross-functional teams, manage partner-led engagements and project financials, and align executive stakeholders. Partners with sales to support new opportunities and account expansion while aligning implementation roadmaps with business priorities and measurable outcomes.

EDUCATION:

Texas Christian University, Fort Worth, TX
Bachelor of Business Administration
Business Information Systems
May 2009

RELEVANT EXPERIENCE:

o9 Solutions, Director, Client Partner
Dallas, TX
April 2026–Present

  • Lead o9 implementation delivery across strategic retail, apparel, and sporting goods accounts, managing executive relationships and delivery commitments
  • Oversee a portfolio of planning transformations spanning merchandise financial planning, demand forecasting, supply and inventory planning, allocation and replenishment, and integrated business planning
  • Provide delivery oversight across solution design, build, testing, deployment, and post-go-live stabilization, aligning implementation priorities with business objectives and release readiness
  • Lead o9’s delivery within partner-led programs, aligning scope ownership, responsibilities, staffing, governance, and cross-workstream dependencies with system integrators and client teams
  • Manage engagement budgets, resource plans, and services margins, assessing the financial impact of changes to implementation scope, timelines, and staffing
  • Lead cross-functional o9 and partner teams to resolve solution, data, integration, and testing issues, manage escalations, and maintain alignment with client priorities
  • Negotiate Statements of Work (SOWs), change requests, and delivery scope with clients and partners, aligning commercial commitments with implementation requirements and available resources
  • Partner with sales and account executives to develop implementation roadmaps, delivery estimates, and services proposals for new opportunities and account expansions, supporting a clear transition from sales to delivery

o9 Solutions, Client Partner
Dallas, TX
November 2022–April 2026

  • Managed strategic relationships and multi-workstream program delivery for major retail and apparel accounts
  • Led multiple implementation go-lives for a global apparel brand, contributing to a 47% reduction in order fulfillment lead time, a 49-day decrease in procurement lead time, and a 20-day decrease in the planning cycle
  • Led internal and partner teams to deliver projects on time and under budget
  • Negotiated and secured Statements of Work (SOWs), establishing clear project timelines and resource plans
  • Maintained a referenceable client relationship, securing client participation in conferences, reference calls, and public success stories
  • Collaborated with sales partners to support SaaS renewals and account expansions, contributing to revenue growth and client retention

o9 Solutions, Solution Architect
Dallas, TX
April 2021–November 2022

  • Led the design and implementation of advanced supply chain planning solutions for global clients in the retail and apparel industries
  • Developed innovative distribution center (DC) resource and capacity consumption logic, incorporating DC chambers and pack sizes for enhanced planning accuracy
  • Designed planning capabilities for a fashion DC network, supporting initial store allocations and in-season replenishment
  • Designed a solution for a 78-week rolling Annual Operating Plan (AOP), integrating sales forecasts and supply flows from vendors to stores across product categories
  • Spearheaded blueprinting design workshops, resulting in the development of robust solutions and new business processes for fabric and raw material planning
  • Designed strategic vendor collaboration frameworks, optimizing finished goods and fabric placement plans to support client operational goals

o9 Solutions, Senior Business Operations Specialist
Dallas, TX
October 2019–April 2021

  • Collaborated with a leading global retail client to implement and launch the o9 planning platform across multiple DC networks, including Import, Grocery, Regional, and Fashion DCs
  • Onboarded the integrated planning team successfully, enabling streamlined management of inbound and outbound flow planning for the client’s extensive DC network
  • Delivered weekly visibility by item for both inbound and outbound DC flows, incorporating capacity planning across DC chambers, which improved labor planning and reduced the risk of capacity breaches
  • Built and optimized workflows to meet the client’s specific requirements, ensuring scalability and performance across the supply chain planning operations

Lockheed Martin: Missiles and Fire Control, Senior Software Development Analyst
Grand Prairie, TX
September 2014–October 2019

  • Served as product owner for all Missiles and Fire Control proposal estimating and pricing applications (COTS and custom developed)
  • Led the SAP Procure to Pay Materials Cost Estimating (P2P MCE) implementation and integration with the proposal estimating and pricing application
  • Developed custom business intelligence reports using SAP Business Objects (BOBJ) and WEBI
  • Developed custom SharePoint solutions to centralize finance policies and procedures and improve communication and auditability
  • Provided enterprise-wide support to 300+ cross-functional finance and operations users

Lockheed Martin: Missiles and Fire Control, Software Development Analyst
Grand Prairie, TX
September 2011–September 2014

  • Served as implementation lead, managing configuration and business process integration of estimating, pricing, and finance applications across Lockheed Martin business areas
  • Developed tools to compile estimates and automate data loading into proposal estimating and pricing applications, improving proposal turnaround times
  • Provided post-implementation support to 100+ finance users across the Missiles and Fire Control organization

Lockheed Martin: Missiles and Fire Control, Associate Software Development Analyst
Grand Prairie, TX
November 2009–September 2011

  • Served as product manager, overseeing requirements, scheduling, development, testing, deployment, and roadmap planning for a new proposal estimating and pricing application
  • Led a team to pilot a new proposal estimating and pricing application and transition finance users to the platform
  • Created training and documentation materials for finance applications

Rapid Reporting Verification Company (an Equifax division), Business Systems Analyst
Fort Worth, TX
July 2009–October 2009

  • Managed data mining, reporting, and analysis efforts for sales, finance, and executive teams
  • Led a data migration project team to migrate customer data from legacy processing applications to current applications
  • Supported sales with specialty reports, trend analysis, and customer support

HONORS & ACTIVITIES:

  • Lockheed Martin: 2011 Program Assessment and Evaluation (PA&E) Excellence Award
  • Lockheed Martin: 2011 Missiles and Fire Control (MFC) Evening of Excellence Award
  • Lockheed Martin: 2011, 2012, 2013 Service Recognition Award (SRA) Team Accomplishment Award
  • Lockheed Martin: 2010, 2014 Spot Individual Award
  • Lockheed Martin: Corporate Estimating Council IT Subcommittee Team Member
  • Lockheed Martin: MFC Culture Optimization Technology Improvement Team: Access & Applications Team Lead
  • TCU Neeley School of Business: 2009 Best Application of Theory Award
  • Boy Scouts of America: 2003 Eagle Scout Award

TECHNICAL SKILLS:

  • o9 Integrated Business Planning (IBP), Demand Planning, Supply Planning, and Retail Planning solutions; o9 platform IBPL and data modeling
  • SAP Enterprise Resource Planning (ERP), Procure to Pay (P2P), and Business Objects (BOBJ) application systems
  • WordPress, Microsoft SharePoint, and DotNetNuke content management systems (CMS)
  • Microsoft SQL Server, SAP HANA, MySQL, and PostgreSQL database management systems
  • Microsoft Team Foundation Server (TFS), Atlassian Jira, and Git source code management (SCM) and issue tracking systems
  • Microsoft Visual Studio, Access, Project, and Visio software
  • Microsoft Office Specialist (MOS) Certified: Word, Excel, and PowerPoint
  • Visual Basic for Applications (VBA) to develop Microsoft Office macros
  • Python, R, C#.NET, VB.NET, ASP.NET, PHP, JavaScript, SQL, XML, CSS, and HTML language experience
  • EDI X12 standards and EDI translation (Sterling Gentran) software
  • Linux web server, email, Google Analytics, and Google Apps configuration
  • Consulting, product management, project management, Agile, and Scrum experience
  • Business process modeling and data flow diagramming experience